Managed IT & Helpdesk

Your outsourced IT department. We keep your technology running smoothly, fix problems fast, and prevent the ones we can — so your team can focus on the business, not the tech.

IT you don't have to think about

For most small businesses, IT only gets attention when something breaks — and by then it's already costing you time and money. West Coast IT takes the opposite approach: we proactively monitor and maintain your systems so issues are caught and fixed before they disrupt your day.

You get a single, local point of contact who knows your setup, answers when you call, and treats your business's technology like it's our own.

What's included

  • Remote & on-site helpdesk support
  • 24/7 proactive monitoring & alerting
  • Patch & update management
  • Network, Wi-Fi & firewall upkeep
  • Server & Hyper-V maintenance
  • Backup monitoring & recovery testing
  • New-user setup & offboarding
  • Vendor & ISP coordination
  • Asset tracking & documentation
  • Regular health & security reporting

Who it's for

Small businesses (roughly 5–50 staff) that don't have — or don't want — a full-time IT person, but still need their systems to be reliable, secure, and properly looked after. If you're currently relying on "the person in the office who's good with computers," it's time for a real safety net.

Why it matters

Downtime is expensive and avoidable. With proactive maintenance, strong backups, and fast response, you reduce disruptions, protect your data, and get predictable IT costs instead of surprise emergency bills.

Questions

Frequently asked

Do you offer support outside business hours?

Standard support runs Monday–Friday, 8am–6pm. For business-critical issues we can arrange after-hours coverage as part of your plan — just let us know your needs during the assessment.

Do we need to be on a contract?

No long-term lock-in. We offer simple monthly managed plans you can adjust as your business grows, and we're happy to start with a specific project if you'd rather test the waters.

Can you work with our existing systems and vendors?

Absolutely. We'll assess what you have, keep what works, and coordinate with your existing software and internet providers so you have one point of contact.

What does it cost?

Pricing depends on the number of users and devices and the level of coverage you need. After a free assessment you'll get a clear, no-pressure quote — no surprises.

Ready for IT that just works?

Book a free, no-obligation assessment today.

Book Your Free Assessment